Communications

NEC On-Premise Solutions (3C, SV9100, SL2100)

On April 18th, 2024 NEC made the following announcement:
NEC Corporation of America On-Premises Unified Communications Product Lifecycle Announcement
This leter provides an important update about NEC Corporation of America’s On-Premises Unified Communications business.NEC has decided to phase out our on-premises UC business outside of Japan and will gradually withdraw from the onpremises UC business over the next few years, leading to a full exit er fulfilling our exising contractual obligations. NEC UNIVERGE BLUE UCaaS offerings will not be affected by the exit process, where such products are currently available. PLEASE CLICK ON THE BOX ON THE LEFT TO SEE THE CURRENT TIMELINES.
So what does this mean for you?

Short term:
• 1. If you have a SV9100 with a GCD-CP10 CPU, we will need to upgrade that before the end of the year.
• 2. If you have any needs, hardware, software, and/or licenses in the next six months lets make sure that we get that on order by the end of the year.

Long Term:

• Warranty:Hardware warranties will be honored until the end of the warranty period as normal. Most systems that we have installed have had a 5 Yr warranty from the time of installation, and that is still in effect.
• Software Assurance: All NEC systems must be under Software assurance to add license, software; and to get support from the NEC Technical Assistance (NTAC). At this time, we can renew the software assurance for 1, 3 or 5 years. It is imperative that your system be under Software Assurance as of 12/31/2025. When we renew the Software Assurance the next time on your system you will be given a prorated Software Assurance quote that will terminate on 3/31/2030. There will be no option to renew at 1, 3, or 5 years. In order for us to add licenses, software, patches, and security updates, or get NTAC support until 3/31/2030 you must be under a Software Assurance agreement.
• Maintenance: Lubbock Telcom, Inc. will maintain your system including moves, adds, and changes, at a minimum until 12/31/2030 as long as your system is current on Software Assurance.(Not applicable to SL2100 Systems)
• Hardware/Software Licenses: NEC will sell additional Licenses until 3/31/ 2030. We believe that there will be hardware(addon cards, expansion chassis, and phones/terminals) available on the secondary market until then and after, so as long as you are under a Software Assurance agreement, we will be able to accommodate any additions you may wish to make, except the addition of entire systems. If you have expansion plans that would include the addition of more systems, we need to plan for this now before the end of 2024, or start planning for a migration to another platform.

Univerge Blue Family of Services

A fully integrated cloud-based unified communications (UC) solution. With UNIVERGE BLUE CONNECT, there is no phone system hardware to buy, install, manage, upgrade or replace. Service is based on number of users and not on number of lines. Voice and data are consolidated onto one network for centralized management. Flat, per-user rates include no extra or hidden fees but set monthly costs. 100+ enterprise-grade calling features are included in the service for optimal functionality. EXTEND YOUR EXISTING NEC PHONE SYSTEM TO THE CLOUD. Turn every place into a flexible workspace with UNIVERGE BLUE CONNECT BRIDGE – Your BRIDGE to the Cloud! Extend your existing NEC phone system investment with cloud-based voice via desktop and mobile apps creating a seamless all-in-one unified communications experience.

SIP Trunking

UNIVERGE BLUE SIP TRUNKING is a Voice over Internet Protocol (VoIP) and streaming media service by which NEC delivers telephone and unified communications features. An efficient, flexible, and low-cost alternative to traditional telephone lines and gateways. Delivered over an inexpensive broadband connection. Centralizes control of communications network. Voice and data are combined on a single line to optimize bandwidth and improve quality of service. UNIVERGE BLUE SIP TRUNKING allows a business to implement just what is required to avoid over-provisioning so the number of channels can be rapidly expanded or reduced based on demand. Access to a customer portal to manage trunks from anywhere with Internet access and set rules to reroute calls in certain instances to help ensure no calls are missed. Offers a level of scalability and flexibility to quickly adjust to traffic requirements. Provides unlimited local and continental long distance, reducing concern about overage charges. Least-cost routing allows a company to choose the path of outbound communications by price, enabling the routing of international calls through the cheapest service providers to save money. Helps to ensure quicker handling and response to 911 calls through the ability to send caller ID information for the provisioned main number registered with the local PSAP. Univerge Blue SIP TRUNKING can be used with any SIP enabled phone system independent of brand.

Toshiba Phone Systems as of 8/1/2023

Toshiba Telecommunications dissolved in March of 2017. Mitel purchased the intellectual right to the various Toshiba phone systems in May of that year, and discontinued manufacturing the product at that same time. Once Mitel sold the remaining inventory, they discontinued selling parts, and eventually discontinued technical support for the product in 2020, even pulling down their on-line knowledge base. We happily maintained your Toshiba phone system until July 31st, 2023. Because of a dwindling supply of key replacement parts and lack of technical support, we have been forced to discontinue our support for Toshiba phone systems as of July 31, 2023. Of course, we would be more that happy to get the discuss your next phone system if you are ready today! Our Sales Team will happily work with you to find the best solution for you and/or answer any questions you may have moving forward.